1. Introduction
Welcome to wagtickets.co.ke! These Terms and Conditions ("Terms") outline the rules and guidelines for using our website and services ("Service"). By accessing or using wagtickets.co.ke, you agree to comply with these Terms and our Privacy Policy. If you do not agree, you should discontinue use of our platform immediately.
1.1 Definitions
- "Service" refers to the wagtickets.co.ke website and associated features provided by Wagtickets Ke.
- "User" refers to any individual or entity accessing or utilizing the Service.
- "Event Organizer" refers to any entity or person managing and listing events on the platform.
- "Ticket Buyer" refers to an individual purchasing tickets through wagtickets.co.ke.
- "Content" refers to any text, images, video, or other material shared on the platform.
- "Third-Party Services" refers to external providers used for payment processing, security, and other operational functionalities.
2. User Accounts and Security
2.1 Eligibility
- Users must be at least 18 years old to use our service.
- By registering, users confirm that the details provided are accurate and up to date.
2.2 Account Management
- Users are responsible for safeguarding their account credentials.
- Any actions carried out using an account are the responsibility of the account holder.
- Wagtickets Ke reserves the right to suspend or terminate accounts found in violation of these Terms.
- Account credentials should not be shared with third parties. Users should promptly report unauthorized access.
3. Ticket Sales and Payments
3.1 General Policies
- All ticket purchases are final unless otherwise stated by the Event Organizer.
- Wagtickets Ke acts as an intermediary and is not liable for event changes, cancellations, or postponements.
- Transactions between Event Organizers and Ticket Buyers are facilitated through wagtickets.co.ke.
- Payments flagged as potentially fraudulent may be subject to additional verification.
- Ticket settlements are processed post-event upon request by the Event Organizer.
- Users agree that Wagtickets Ke facilitates transactions through external payment systems.
3.2 Payment Processing
- Payments are handled by third-party providers.
- Users must provide accurate payment details.
- Wagtickets Ke is not responsible for errors caused by third-party payment providers.
- Early settlement requests by Event Organizers require prior approval and an agreement to issue refunds if necessary.
- Event Organizers must provide valid banking details to facilitate accurate and timely settlements.
3.3 Payment Security
- Users may be required to submit additional details such as billing and shipping information for verification.
- By making a payment, users consent to the processing of their data by third-party providers under applicable policies.
- Wagtickets Ke reserves the right to cancel transactions suspected of fraudulent activity.
- Payment processing times may vary based on the chosen payment provider.
4. Event Cancellations and Refunds
- Refunds are not permitted except in the event that an event is canceled.
- Refunds for canceled events are subject to the policies set by the Event Organizer.
- Rescheduled events will retain ticket validity for the new date.
- Refund requests must be made within the timeframe specified by the Event Organizer.
- Event Organizers must facilitate refunds unless prevented by force majeure events.
- Wagtickets Ke reserves the right to process refunds directly when an event is canceled.
- Organizers who receive early settlements are responsible for ensuring adequate funds for refunds.
- Event postponements do not automatically qualify for refunds; however, Event Organizers are encouraged to accommodate requests where possible.
- Buyers seeking refunds must contact the Event Organizer before escalating complaints.
5. Acceptable Use Policy
5.1 Permitted Uses
- Users may only use the Service for lawful purposes.
- Impersonation, harassment, or other forms of abuse are strictly prohibited.
5.2 Restricted Activities
- Unauthorized ticket reselling is prohibited.
- Fraudulent claims or chargebacks may result in account termination.
- Users must not:
- Violate local or international regulations.
- Exploit or harm minors.
- Distribute spam, chain messages, or misleading promotions.
- Falsely represent themselves or mislead other users.
- Engage in activities that disrupt or compromise platform functionality.
- Attempt to hack, disrupt, or gain unauthorized access to the platform.
6. Intellectual Property
- All platform content, including trademarks and features, remains the exclusive property of Wagtickets Ke or its licensors.
- Unauthorized use of trademarks or platform content without written consent is prohibited.
- Users agree not to copy, distribute, or use platform materials beyond permitted usage.
7. Promotions and Discounts
- Promotional offers are subject to terms outlined at the time of issuance.
- Wagtickets Ke reserves the right to alter or discontinue promotions at its discretion.
- Discount codes cannot be exchanged for cash and must be used before their expiration date.
8. Communications Policy
- By using our Service, users consent to receive promotional materials and service updates.
- Users can opt out of marketing communications through email and SMS preferences or by contacting info@wagtickets.co.ke.
- Transactional emails regarding purchases and account activity cannot be opted out of.
9. Privacy and Data Protection
9.1 Information Collection
- wagtickets.co.ke collects personal details such as contact and payment information for service provision.
- Cookies and similar technologies may be used to improve user experience.
9.2 Data Usage
- By using the Service, users agree to receive marketing materials.
- Personal data is never shared or sold without explicit consent.
- Users may request access to or deletion of their personal data by contacting support.
9.3 Security Measures
- Industry-standard security practices are in place to protect user data.
- External service providers may be engaged for monitoring and analytics.
- Users must take reasonable steps to protect their own data when accessing the platform.
10. Limitation of Liability
- Wagtickets Ke is not liable for losses, damages, or injuries incurred during events listed on the platform.
- Technical failures related to third-party payment providers are beyond our control.
- Wagtickets Ke is not responsible for any service disruptions caused by unforeseen circumstances.
- Liability for damages shall not exceed the total amount paid by a user for a specific transaction.
11. Modifications to Service
- Wagtickets Ke reserves the right to modify, suspend, or terminate any feature at any time.
- Service availability may be limited without liability.
- Users may be suspended if found in violation of these Terms.
- We may introduce new features or remove existing ones without prior notice.
12. Governing Law and Dispute Resolution
- These Terms are governed by the laws of Kenya.
- Disputes arising from these Terms shall be resolved through arbitration in Kenya, per applicable arbitration laws.
- Users agree to the exclusive jurisdiction of Kenyan courts for unresolved disputes.
- If any provision is deemed invalid, remaining Terms shall remain in effect.
- These Terms represent the full agreement between Wagtickets Ke and its users, overriding prior agreements.
13. Contact Information
For inquiries, please contact info@wagtickets.co.ke.
